NTL Customer Service

"You are by far the worst company I have ever, ever had to deal with!"

"I agree," said the bloke at the end of the phone.

Touché.

After finally receiving the letter I was assured I would never receive (a demand for payment and threat of disconnection) I blew a fuse and called up the morons at NTL.

All I wanted to do was disconnect my television; the call was originally made sometime in February. Since then I've paid for a month's TV I didn't use and spoken to at least four different people (none of whom were using the same database).

Today, after I'd lost my rag, the guy told me that the manager in charge of disconnections was "an idiot" and I should write and complain to his boss - named and shamed here as Mr Jarod Oliver. The guy I spoke to didn't really care anyway as NTL are making him and a whole other bunch of people redundant soon. He sounded like he couldn't wait to leave, citing NTL as "a crap company."

Praise indeed.

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